Refund policy

Returns & Refunds Policy - Online Orders ONLY

Please note: This refund policy applies exclusively to purchases made through our online store. It does not cover any products or services provided through our local or in-person business operations. For enquiries related to local bookings or purchases, please contact us directly.

We want you to be completely satisfied with your purchase. If for any reason you are not, please review our returns and refunds policy below for guidance on how to return an item and request a refund or exchange.

1. Eligibility for Returns

We accept returns on most unused and unopened window blind spare components within 14 days of delivery. To be eligible for a return:

  • The item must be unused, in its original packaging, and in resaleable condition.

  • A valid proof of purchase (such as your order number) must be provided.

  • Made-to-measure or cut-to-size items are non-returnable, unless faulty or supplied incorrectly.

2. How to Initiate a Return

To start a return, please email our customer service team at mirageblindsspares@Gmail.com with the following:

  • Your full name and order number

  • The item(s) you wish to return

  • Reason for the return 

Once approved, we will send you the return address and instructions.

Please note: We do not provide free return labels. Customers are responsible for covering the cost of return postage. We strongly recommend using a tracked or signed-for postal service, as we cannot be held responsible for returned items lost in transit.

3. Refunds

After we receive and inspect your returned item, we will notify you of the outcome. If approved:

  • A refund will be processed to your original payment method within 5–7 working days.

  • Original delivery charges are non-refundable, unless the return is due to our error or a faulty product.

4. Exchanges

If you ordered the wrong part and would like to exchange it, please follow the return steps above. Once your return is received and approved, we can process a new order.

5. Faulty or Incorrect Items

If your order arrives faulty or incorrect, please contact us within 7 days of receiving the item and include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the item and packaging

We will arrange a suitable resolution, which may include a replacement, refund, or other remedy as appropriate.

6. Non-Returnable Items

Please note the following items are non-returnable:

  • Made-to-measure or cut-to-size components

  • Clearance or final sale items marked as such

  • Items not in original condition or damaged due to misuse

Contact Us
If you have any questions or need support, please contact us at:

mirageblindsspares@gmail.com